Maileg Order Options for Autumn Winter Season 2021 items

We are very excited about the launch of the new Autumn Winter 2021 collections.

If you are new to Maileg, you may be wondering why we are sharing details of these items when they aren't yet available.  These beautiful toys are loved by adults as well as children and are very collectible. New products often sell out very quickly. We will place a big order on the day of release to ensure that our customers get the opportunity to own these beautiful items.

After successfully running previous pre order campaigns, we are excited to be able to offer a number of options to customers, who are interested in ordering these items before they are in stock.  We are committed to operating cautiously to protect our customers and avoid disappointment:

A Limited Pre-order Service:  for items that we have on a confirmed order with Maileg and where Maileg have  confirmed shipping dates to Ruby & Grace HQ.  We will only accept pre-orders up the quantities of items we have confirmation for. Once we reach these levels the item will show as sold out. If you have already placed a pre-order or a reservation for this item please don't worry your item has already been secured for you.

If you would like to place a pre order, simply place the items in your cart and checkout as normal. This in an excellent option if you would like the peace of mind that your goodies are secure and you don't need to do anything more except get excited for their arrival.

Preorders will open as soon as Maileg confirm my order and I know I have secured stock.  I will be happy to take requests for specific items to be added to my order if there is something else you would like.

Reservations: If you would prefer you are still welcome to place a reservation for items prior to their arrival. I will be happy to reserve your items for you on purchase of a £20 gift Card for orders up to the value of £200, or purchase of a £40 gift card for larger orders. Gift cards can then be redeemed against the purchase price of the reserved item once it is in stock.

This option can be an excellent option if you would like to stagger your payments as you are free to buy gift cards as and when suits you in the run up to the launch, and then when you are ready you can settle the full balance.

If you would like to place a reservation simply add the items to your cart and then follow the normal checkout process but select the payment method  'Reservation, payment due before shipping'.  Then complete a separate order for the Gift card in the required value to secure your reservation. 

Notification When Stock Arrives: If you would prefer just to be the first to know when stock has arrived at Ruby&Grace HQ, please sign up to our mailing list, follow us on Facebook and Instagram, or contact me to let me know which items you are interested in and I will keep you posted with stock updates.  

I have placed a large order so I should have stock of most items available to purchase when they arrive.

Whilst I will do everything within my power to ensure that you get your Maileg goodies on the dates agreed, I cannot guarantee delivery dates 100%, due to the continued uncertainty caused by Covid 19.

I can however, 100% promise that I will always look after my customers and in the event that things don't go according to plan I will work with you to find the best solution for you. 

Shipping: If you have ordered a mixture of 'in stock' and pre-order items or items with different release dates, they will obviously arrive at HQ at different times. Typically we wait until all your products have arrived in stock, unless we make an alternative agreement with you. Depending on your order, we may group your items, so that shipping costs are kept at a reasonable level but you don't have to wait too long for your goodies.  If you have any specific shipping requirements or important dates like Birthdays that we need to factor in please feel free to contact me and we can try to accommodate your preferences.   

Cancellations: We offer a 14 day cooling off period to make significant changes or to cancel pre-order or reservation arrangements.  After that period we will work with you to make changes where possible, but we would ask that you try and stick to your order as much as possible.  By this point we we will of made reservations and paid for stock on your behalf.  If for any reason we are unable to deliver your order as agreed, we will of course work with you to find the best resolution, including full refunds or refunds of gift card purchases where appropriate.  Unless agreed otherwise, gift cards will be non refundable should you decide to cancel your reservation after the 14 day cooling off period.